www.pamperedpetsgrooming.net

Mobile Pet Grooming
Serving the Arlington and Mansfield Area
817-797-2951

GROOMING POLICIES 

These are our policies.  If you have any questions or concerns, please let us know. 

1. Veterinary Care

Your pet’s comfort and safety are our first priorities.  We make every effort to ensure your pet’s grooming is pleasant and safe, however, if your pet becomes ill or is hurt and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so and you agree to pay such expenses. 

2.  Safety 

Safety comes first for everyone during the grooming process, people as well as pets.  You must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies.  We will stop the grooming process if we feel your pet’s behavior is compromising his/her safety or ours.  Pro-rated charges may apply. 

3.  Senior Pets and Pets with Health Issues 

Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems, and can expose hidden medical conditions or aggravate existing ones, during or after the grooming.  Senior pets and pets with health problems have a greater chance of injury; therefore, these pets will be groomed for cleanliness and comfort in styles that will not add to their stress.  If minor accident or injury to your elderly or health-compromised pet occurs during their grooming, you will not hold Pampered Pets responsible. 

4.  Mat Removal 

Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats.  Heavy matting can also trap moisture near the pet’s skin allowing mold, fungus, or bacteria to grow, causing skin irritations that exist prior to the grooming process.  After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow.  Shaved pets are also prone to sunburn and should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. As the owner, you are responsible for the condition of your pet’s coat and will not hold Pampered Pets Grooming responsible in the event of adverse effects of mat removal.   
 

   5.  Cancellations 

On rare occasions, Pampered Pets may need to cancel appointments due to weather, road conditions, equipment failure, etc.  Every effort will be made to contact you in advance. 

If you cannot keep your appointment, please call us 24 hours in advance so we may fill your spot.  There will be a $10 charge for failure to call in advance or failure to have your pet available for the grooming services scheduled.  

   6.  Returned Check Policy